Refund & Returns Policy

Effective Date: December 17, 2024

Thank you for shopping at CasaArtistica.com, operated by CASA ARTISTICA INC. We aim to provide high-quality furniture products for families. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

We accept returns for the following reasons:

  • Products that arrive damaged or defective.
  • Incorrect products sent to you.
  • Products that do not match their description on our website.

To be eligible for a return:

  • You must notify us within 7 days of receiving the product.
  • The product must be unused, undamaged, and in its original packaging with all tags and accessories included.
  • You must provide proof of purchase (order confirmation email or receipt).

2. Initiating a Return

To start a return, please contact our Customer Support team:

  • Email: [email protected]
  • Subject Line: “Return Request – [Order Number]”
  • Required Information:
    • Full Name
    • Order Number
    • Reason for the return
    • Photos of the product (if damaged or defective)

Once your return request is approved, we will provide you with instructions for returning the product. Please note:

  • Returns must be shipped to our address: Mandaue City, Cebu, Philippines.
  • Customers are responsible for return shipping costs unless the product is defective, damaged, or an incorrect item was sent.

3. Timeframes for Returns and Refunds

  • Return Approval: Once you submit a return request, we will respond within 2-3 business days to confirm eligibility.
  • Return Processing: After we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • Refund Issuance: If approved, your refund will be processed within 7-14 business days. Refunds will be issued to the original payment method.

If you do not receive your refund within the stated timeframe, please contact us at [email protected].

4. Non-Returnable Products

We do not accept returns or provide refunds for:

  • Products that have been used, damaged, or altered after delivery.
  • Products not returned in their original condition and packaging.
  • Clearance, sale, or customized furniture items (unless defective or damaged).

5. Fees and Costs

  • Return Shipping Costs: Customers are responsible for return shipping fees unless the product is defective, damaged, or incorrect.
  • Restocking Fee: A restocking fee of 10% of the product price may apply for discretionary returns (e.g., buyer’s remorse).

We aim to ensure the return process is as fair as possible for both parties.

6. Damaged or Defective Products

If your product arrives damaged or defective:

  • Contact us immediately at [email protected] within 48 hours of delivery.
  • Include clear photos of the product and packaging.

We will review your case and, if approved, arrange for a replacement or full refund at no additional cost.

7. Exchanges

We only replace items if they are defective, damaged, or incorrectly delivered. If you need an exchange for such reasons, please contact us at [email protected].

8. Contact Information

For any questions about our Refunds and Returns Policy, please contact us:

CASA ARTISTICA INC.
Email: [email protected]
Address: Mandaue City, Cebu, Philippines

We are committed to ensuring your satisfaction and will do our best to assist you promptly.

Thank you for choosing CasaArtistica.com!